Operations Health Check
Operations Health Check for IT Services
Service delivery and SLA compliance, project execution methodology, ticket resolution pipeline, and client retention.
What We Analyze
Built for how it services firms actually work.
Processes We Assess
- Client Acquisition & Onboarding
- Service Desk & Incident Management
- Proactive Management & Security
- Business Operations & Growth
Key Areas We Explore
- Technology assessment and proposal development
- Ticket triage and tier-based escalation
- Proactive monitoring and patch management
- SLA compliance and client retention
Metrics We Benchmark
- Monthly Recurring Revenue (MRR)
- Client Retention Rate
- Technician Utilization Rate
- SLA Compliance Rate
- Customer Satisfaction Score (CSAT)
Free Assessment
See where your operations stand.
Answer 10 to 15 targeted questions from an AI advisor who understands it services operations. Get a confidential scorecard with your top findings in about 10 minutes.
Talk to Scott
Prefer to start with a conversation?
Book 30 minutes to talk through what you’re working on. No pitch — just a practical conversation about your operations.